Our Terms & Conditions do not supersede your statutory rights under the Sale of Goods acts: they are merely designed to clarify the principles and procedures by which we operate. In any event, we aim to serve our customers squarely & fairly and - should a dispute arise - we will always seek to find a speedy and amicable solution to the problem.
We regret we can no longer accept orders for shipment outside of the U.K. / Northern Ireland.
All transactions are quoted & conducted in (£) Sterling. Our preferred way of paying is via Credit or Debit Card Transaction or you can also send a Cheque or Postal Order separately to the address provided by the Cashier. In Accordance with EU e-commerce distance shopping security legislation (called the Payment Card Industry Data Security Standard) all debit and credit card transactions are processed at the time of placing an order through the secure Sage Pay system.
We send a receipt with all orders except those sent to third parties as Gifts. In these cases we send a separate receipt direct to the purchaser.
All (£) Sterling prices at The Owl Barn are quoted VAT-inclusive where applicable.
Parcels are sent to addresses via Royal Mail or our designated carrier.
For the UK, the final price quoted on the payments page is the price of the goods including delivery to the stated UK destination. Please contact us if you require special delivery services, prices for which will be quoted upon request.
The Owl Barn operates a full, no-quibble Returns Policy. If you don't like what you've bought, please contact our Customer Services Team on 0345 174 0199 Option 2 and they will give you a mandatory Returns Number to enable the process. With your return, please enclose the receipt we sent you, plus details of your reason for return. All goods and packaging must be returned in the condition which they were supplied. Your refund will be processed within 30 days or sooner, or exchange if preferred. Please note the cost of the shipping cannot be refunded but in the event of the goods being faulty or a damage claim is supported, we will also refund monies to cover return shipping costs. Refunds will normally be made using the same method as the original payment. (i.e. a credit card purchase will be refunded through your credit card account). We regret we cannot accept returned goods without a Returns Number.
You have the right to cancel your order within 7 working days of receipt without giving a reason. If you wish to exercise this right, please contact our Customer Services Team on 0345 174 0199 Option 2 and they will give you a mandatory Returns Number to enable the process. We will then refund the value of the goods within 30 days, using the same method as the original payment (i.e. a credit card purchase will be refunded through your credit card account). We regret we cannot accept returned goods without a Returns Number. This right of cancellation does not apply to audio or video recordings which are supplied in a sealed condition, or to perishable goods such as bird feed.
Unfortunately, we are not responsible for damage which occurs when the goods have been handed to the postal or courier service. However, should you be unfortunate enough to receive damaged goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. If the parcel you receive is battered, please note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as "Damaged package; goods not yet inspected" to warn the carrier that a claim may follow.
We will honour the full manufacturer's warranty on any product we supply. Furthermore, we will replace any goods we consider unmerchantable, regardless of the manufacturer's position, and fight the warranty claim on your behalf. Your rights under the provisions of UK Consumer Protection legislation remain unaffected.
The goods we supply are generally original manufacturer's stock suitable for the purposes described in our catalogue or on this website, provided that items are used in accordance with any instructions supplied and in accordance with good and normal practice. Goods which fail in proper use will be the subject of a warranty claim - see above.
Title for goods belongs to The Owl Barn Ltd. until your full payment is cleared, at which point it transfers to you in its entirety.
In the event that we cannot ship your your whole order within 10 days of receipt, we will usually dispatch a part order and notify you with that order in regard to items delayed through lack of stock. In the unlikely event that we are unable to supply you choice of goods for some while or at all, we will contact you for instructions. Providing a telephone number or e-mail address with your order makes it easier for us to contact you in this event.
The easiest way is to e-mail us at firstname.lastname@example.org. Alternatively you can write, phone or fax us at Lisa Rush, Unit 13, Stonham Barns, Stonham Aspal, Stowmarket, IP14 6AT.
Telephone 0345 174 0199 / Option 2. Fax (+44) 1 449 711938
The Owl Barn Gift Catalogue is operated by Owl Barn Limited, a company registered under British Law at Suite 4, Stanmore Towers, 8-14 Church Road, Stanmore HA7 4AR.
All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English legal processes and under the jurisdiction of English Courts. In the event of disagreement between Owl Barn Limited and its clients which cannot be mutually resolved in a reasonable time period, customers are invited to participate in a mediation process to settle the dispute. However, this is not compulsory and does not affect the consumer's rights to bring legal proceedings against The Owl Barn. If the mediation process is agreed, then either party may ask the Institute of Directors (UK) to appoint a mediator to settle any dispute before bringing the matter into the legal process. In this event, both parties agree to be bound by the decisions of such mediator and mediation