Contact Us

The information provided on this page should answer any questions you may have. If you do have any other queries please do not hesitate to contact us.

The best and easiest way to contact us is always by email info@owlbarn.co.uk we will always endeavour to answer your questions quickly and courteously. If you need to contact us via telephone please do so on 0345 174 0199 / Option 2 (8am - 6pm weekdays / 9am - 4pm weekends)

Supposing I live outside the UK or in Northern Ireland?
With regret we are currently unable to process orders for delivery outside of mainland UK, including Northern Ireland.

What about Tariffs & Taxes?
All Sterling prices are quoted with local taxes and tariffs included.

What are the Shipping Charges?
For all orders in the UK there is a standard delivery charge of £5.99. If you require a next working day delivery service, please call our order line on 0345 174 0199 to arrange.

Shopping from The Channel Islands
We are unable to process orders from The Channel Islands.

Is my payment safe?
Yes. All credit card transactions to The Owl Barn are processed securely using industry-standard encryption to protect your confidential information. See our Security & Privacy page for more information.

How do I get a receipt?
We send a receipt with all orders except those sent to third parties as Gifts. In these cases we send a separate receipt direct to the purchaser.

How is my order sent to me?
Depending on the size and value, parcels are sent via Royal Mail, Parcel Force or our Carrier Service.

A question of size?
We endeavour to provide accurate size information for all of our clothing items, if you require additional assistance please email service@owlbarn.co.uk

When will my order be sent to me?
Normally, parcels are dispatched within 72 hours of receipt of order and should reach you within 3-5 working days. Please allow more time for delivery at busy periods like Christmas.

What do I do about goods I don't want?
The Owl Barn operates a full, no-quibble Returns Policy. If you're not completely satisfied with your purchase, simply return it to us in its original condition within 28 days and we will refund the full value of the goods, or exchange if preferred. This is in addition to your statutory rights under the Consumer Contracts Regulations 2013.

How do I return unwanted goods?
Simply send the goods back to us in their original condition with the packing note we sent you - we will then be able to refund you correctly.

How do I make a complaint?
In the event that you have a complaint, please e-mail us with the details and we will investigate the matter for you. We endeavour to respond to all complaints within 5 working days. Alternatively please telephone us on 0345 174 0199 / Option 2 (8am - 6pm weekdays / 9am - 4pm weekends).

Who and where is The Owl Barn?
The Owl Barn is operated by Owl Barn Limited, a company registered under British Law at C/O Jermyn & Co, Unit 3, Hill Farm, Kirby Road, Kirby Bedon, Norwich, Norfolk, NR14 7DU. Registered in England. Company Registration No. 3048995. VAT No. GB 637021954. Our email address is info@owlbarn.co.uk

Is my information safe with you?
Absolutely. Any information supplied to us remains private and is not divulged to others if you have chosen to opt-out of having your details passed to a third party.

Customer Service Helpline
If you would like to contact us at The Owl Barn, our telephone number is 0345 174 0199 / Option 2 (8am - 6pm weekdays / 9am - 4pm weekends).

We aim to respond to every email within 24 hours however please allow up to 48 hours during busy periods.

Our offices are open Monday to Friday 8.30am to 5.30pm. Emails received during the weekend will be dealt with on the Monday following receipt.