The information provided on this page should answer any questions you may have. If you do have any other queries please do not hesitate to contact us. The best an easiest way to contact us is always by email email@example.com we will always endeavour to answer your questions quickly and courteously. If you need to contact us via telephone please do so on 0345 174 0199 / Option 2 (8am - 6pm weekdays / 9am - 4pm weekends)
We have provided a help page of how to use this website which can be viewed by clicking this link.
With regret we are unable to process orders from customers for delivery outside of the UK.
All Sterling prices are quoted with local taxes and tariffs included. For countries inside the EC, prices will be converted to local currencies with the tariffs and taxes included. For countries outside the EC, purchasers are responsible for duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped.
For all orders in the UK there is a standard delivery charge of £4.99. A 'Next working day' service is available at a cost of £9.99, this applies to orders which are placed before 12.30pm.
Residents of the Channel Islands wishing to purchase from The Owl Barn at VAT-free prices are requested to supply their VAT Number so that we can reclaim the VAT-element of the Sale from H.M. Customs & Revenue.
Yes. All credit card transactions to The Owl Barn are processed by Netbanx using their Secure Server, this protects the confidential information from prying eyes. See our Security & Privacy page for more information.
We send a receipt with all orders except those sent to third parties as Gifts. In these cases we send a separate receipt direct to the purchaser.
Depending on the size and value, parcels are sent via Royal Mail, Parcel Force or our Carrier Service. Parcels sent out of the UK are sent via Small Parcel Post.
Please click here to see our clothing size guide.
Normally, parcels are dispatched within 72 hours of receipt of order and should reach you within 10-14 days. Please allow more time for delivery at busy periods like Christmas.
The Owl Barn operates a full, no-quibble Returns Policy. If you don't like what you've bought from us, or need to exchange an item for any reason, simply return it to us and we will refund the full value of the goods immediately, or exchange if preferred.
Simply send the goods back to us with the packing note we sent you - we will then be able to refund you correctly.
In the event that you have a complaint, please e-mail us with the details and we will investigate the matter for you. We endeavour to respond to all complaints within 5 working days. Alternatively please telephone us on 0345 174 0199 / Option 2 (8am - 6pm weekdays / 9am - 4pm weekends).
The Owl Barn Catalogue is operated by Owl Barn Limited, a company registered under British Law at Suite 4 Stanmore Towers, 8-14 Church Road, Stanmore, HA7 4AR. Company Registration No. 3048995. VAT No. 637021954 We also operate the Suffolk Owl Sanctuary at Stonham Barns in Suffolk and our email address is firstname.lastname@example.org
Absolutely. Any information supplied to us remains private and is not divulged to others if you have chosen to opt-out of having your details passed to a third party.
If you would like to contact us at The Owl Barn, our telephone number is 0345 174 0199 / Option 2 (8am - 6pm weekdays / 9am - 4pm weekends).